Frequently Asked Questions
Everything you need to know about your Martin Guitar purchase and care.
How should I properly humidify my Martin guitar?
Solid wood guitars are sensitive to humidity changes. We recommend maintaining a relative humidity level between 45% and 55% using an in-case humidifier to prevent cracking or warping.
What is your shipping policy for high-value instruments?
All guitars are shipped in climate-controlled packaging with full insurance and require a signature upon delivery to ensure your instrument arrives in perfect condition.
Do Martin guitars come with a warranty?
Yes, new Martin guitars purchased from authorized dealers include a Limited Lifetime Warranty for the original owner, covering defects in materials and workmanship.
What is your return policy if I am not satisfied?
We offer a 30-day return window for all instruments. The guitar must be returned in its original condition with all accessories and packaging to receive a full refund.
Can I track my order once it has been dispatched?
Once your order ships, you will receive an automated email containing a tracking number and a link to monitor your instrument's journey in real-time.
What payment methods do you accept?
We accept all major credit cards, PayPal, and offer specialized financing options through Affirm to help you invest in your dream instrument over time.