Returns & Exchanges
We want you to be fully satisfied with your purchase, which is why we offer a 30-day return policy for items in original, unplayed condition with all original packaging. Please note that custom shop instruments and personalized merchandise may be subject to different return terms.
Initiate Your Return
Log into your account or use our guest portal to select your order and request a Return Merchandise Authorization (RMA) number.
Pack with Care
Securely pack the guitar or accessory in its original shipping carton, ensuring all tags, manuals, and protective materials are included.
Ship the Item
Affix the provided prepaid shipping label to the box and drop it off at any authorized carrier location for secure transport.
Inspection and Refund
Once our specialists inspect the item to verify its condition, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing